Terms And Conditions
Text Messaging
Our texting services are free. Our team may contact you though SMS as well. Our SMS services are only meant for business related questions. If a customer wishes to opt into SMS messaging then the customer will need to reply "Yes" to the prompt to continue with messaging. Customers at any time have the option to opt our of SMS receiving at any time when replying "Stop". The S in Stop needs to be capitalized to halt all SMS messaging. You can opt back in any time by replying "Yes"
Customer and Technician Understandings
All customers and partners must understand that when a technician is onsite completing a task. The technician is only there to complete the takes that had been approved by management and all tasks listed within the Scope Of Work (SOW). If the customer wishes to make any changes to the scope the customer must contact our Billing department ( 214-432-3405 Option 3) for our team to verify and resend any invoices and updating payments.
For the safety of our technicians customers are not to force our technicians in completing tasks that were not approved by upper management. Failure to abide by our terms can result in:
- Delay site completion time
- Rescheduling
- A termination Fee
- Extra trip Fee
- No Further Service From FixNet Network Solutions
Our technicians also have the choice (by management approval) to leave a customers site if technician:
- Consensually being interrupted by Customer
- Unsafe Working Conditions (Will lead to site reschedule, Contact (214) 432-3405 option 1)
- Customer changes Scope Of Work Without Approval
Customers have the right to not grant a technician to work on any equipment. Please be informed that a Turn Away fee will be charged.
Customers can also turn away our technician or have our technicians stop any work only if it will cause store disruptions.
If a customer needs to reschedule a visit the customer is responsible for notifying FixNet Network Solutions 24hours prior to service date. If customer is unable to contact FixNet Network Solutions 24 hours prior to visit, a Turn Around Fee will be charged to the customer.
If at any point a technician is unprofessional or causes damages to a site. A thorough investigation will be taken place.
If the investigation is in the Customers Favor (depending on circumstances), FixNet Network Solutions will take responsibility for damages caused by our technician.
If investigation is in the technician's favor the customer is required to pay the Full quoted estimate, Termination fee, and investigation fees.
Agreements
All agreements are to be pre approved and written and signed buy both a FixNet Network Solutions Manager.
Estimate, Billing, and Survey
All commercial sites require Fixnet network Solutions to conduct a survey. The survey helps FixNet Solutions and the customer a better understanding of how long a site may take, and what materials or equipment will be needed. Our surveyor will present a Estimate to the customer before leaving a site or completing the site. Fixnet network Solutions can also send out an estimate over the phone if the customer contacts Scheduling and gets transferred to one of out project coordinators. Customer will work one of our the coordinators and we will send over a estimate to the customer.
Please be advised:
PLEASE BE ADVISED: Estimates provided by "FixNet Network Solutions LLC" are based on available information at the time of estimation and are subject to change based on unforeseen circumstances or additional requirements. (Quote may Increase)